Services

Nationwide Onsite Service

Alpha Laser has service technicians located in every State including Hawaii and Puerto Rico. We also have coverage in Canada and parts of Europe. Our onsite reach is far and wide so just give us a call no matter how remote your location is we can help. Alpha Laser can offer both same day and next day response. We will respond quickly and efficiently at getting your printer up and running. With a million dollar parts inventory you will have no delays in getting parts onsite for a quick and easy repair.

  • Service Contract Type:
  • Parts and Labor: We offer annual service contracts where parts and labor are all included.
  • Block of time: Discounted block of time for labor only, parts are billed separately.
  • Time and materials: If a contract is not what you’re looking for Alpha Laser offers on site time and materials service as well. We bill for parts and labor needed to complete your repair for that days service call.
  • Preventative Maintenance: We offer a comprehensive preventative maintenance agreement where scheduled cleaning, calibrating and general maintenance are performed to keep your equipment running at optimal levels thus avoiding down time and costly repair bills. Please contact us to discuss a customized PM plan that works best for you.
  • Service Level Agreements (SLAs): Alpha Laser offers a wide array of service options , ranging from Next Business Day Response, Same Day 4 hr Response, as well as a 24 x 7 option.

Nationwide Depot Repair

Our Depot Repair facility is located in Fair Lawn N.J.  We have a state of the art facility where our staff of certified bench technicians can repair almost anything.  We have advance exchange repair options available for minimal down time.  If a custom depot program is what you’re looking for please ask as we can customize our Depot Services to suit any of your needs.

Technical Support

Alpha Laser offers FREE technical support by phone, which includes diagnosis and parts suggestion to complete your repair.  Our expert technical support staff will pre-diagnose your printer’s problems and insure the correct parts are onsite to complete the repair the first visit.  We are very good at what we do and have a 95% first time fix rate.  This insures both a quick repair and one that keeps your labor costs down by avoiding second and third visits.

Nationwide Roll Out and Refresh Projects

Alpha Laser can handle all three phases of a new product roll out.  We can de-install old product, install new product, and handle asset disposition or reallocation.

Our asset management team can often find you dollars in the value of your old equipment. This helps offset some of your install and refresh costs.  So let our team manage the entire process for you.

Please feel free to contact us for a free consultation on any project you may be considering.

Managed Print Services

We are often asked what is managed print services?  Our answer is a very simple one.  It’s a proactive approach to managing Printers, their Maintenance and their supplies as opposed to a reactive one.

Managed Print Services is a mixing of three ingredients, software, hardware, and consumable supplies.  All integrated in such a way that it improves overall efficiency in your companies printing needs and in doing so increases productivity while lowering costs.

It’s said that the Printer hardware related issues account for a large amount of all help desk related calls.  The costs associated to your IT staff focusing on printer problems is staggering and one not often taken into account until the savings of MPS is actually seen.

The software portion allows us and your IT staff to manage the process remotely and see day to day what each device is printing  This allows us to manage supplies and repairs based on real live volume  insuring less down time and more productivity.

MPS  can be managed in multiple locations so all of your offices can be handled by one source nationwide.  The program is billed on a per page solution so your only paying for what your using no more no less.  It includes labor, parts and supplies so everything is bundled into one bill making it very easy to budget for.

For your free consultation with an Alpha Laser Printer Expert please email or call us.  We look forward to being of assistance.

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